Here's how we handle complaints

We always strive to treat you fairly and in accordance with best debt collection practices. If you are not satisfied with how we have handled a matter, it is important to us that you contact us.

Please distinguish between an objection and a complaint. If you have an objection regarding a matter or are disputing a claim, please contact our customer service first by phone at 010-198 91 20 or by emailat [email protected]

Here's how to file a complaint

You can file a complaint via:

• Email: [email protected]
• Phone: 010 – 198 91 20
• Mailing Address: Capway Collect AB, P.O. Box 30111, 104 25 Stockholm

Please enter:

• Name and contact information
• Case number (if you have one)
• Description of your complaint

How we handle your complaint

• We will confirm receipt within5 business days
• We will give you a final answer within14 days, and if we need more time, we will let you know as described below
• If we need more time, we’ll let you know why and when you can expect a response

If you are not satisfied

If you are not satisfied with our response, you can:

• Request that the complaint be reviewed by ourcomplaints officer
• Contactthe Swedish Financial SupervisoryAuthority, which oversees debt collection activities
• ContactARN
• Contactthe Debt Collection Board

Swedish Financial Supervisory Authority P.O. Box 7821 103 97 Stockholm Tel: 08-408 980 00 www.fi.se

The Swedish National Board for Consumer Complaints (ARN) P.O. Box 174 101 23 Stockholm Tel: 08-508 860 00 www.arn.se

The Debt Collection Board P.O. Box 592 101 31 Stockholm Tel: 08-559 170 00 www.svenskinkasso.se/inkassonamnden